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DTSTART;VALUE=DATE:20210707
DTEND;VALUE=DATE:20210708
DTSTAMP:20260515T013729
CREATED:20210111T183639Z
LAST-MODIFIED:20210111T183639Z
UID:942-1625616000-1625702399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-jul-7/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210706
DTEND;VALUE=DATE:20210707
DTSTAMP:20260515T013729
CREATED:20210111T182016Z
LAST-MODIFIED:20210111T182016Z
UID:940-1625529600-1625615999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-july-6/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210526
DTEND;VALUE=DATE:20210527
DTSTAMP:20260515T013729
CREATED:20210111T181734Z
LAST-MODIFIED:20210111T181734Z
UID:938-1621987200-1622073599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-may-26/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210525
DTEND;VALUE=DATE:20210526
DTSTAMP:20260515T013729
CREATED:20210111T181328Z
LAST-MODIFIED:20210111T181328Z
UID:936-1621900800-1621987199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-may-25/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210521
DTEND;VALUE=DATE:20210522
DTSTAMP:20260515T013729
CREATED:20210111T181106Z
LAST-MODIFIED:20210111T181106Z
UID:934-1621555200-1621641599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Christchurch
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-christchurch-may-21/
LOCATION:TBC – Christchurch\, Christchurch\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210505
DTEND;VALUE=DATE:20210506
DTSTAMP:20260515T013729
CREATED:20210111T180909Z
LAST-MODIFIED:20210111T180909Z
UID:932-1620172800-1620259199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-may-5/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210504
DTEND;VALUE=DATE:20210505
DTSTAMP:20260515T013729
CREATED:20210111T180741Z
LAST-MODIFIED:20210111T180741Z
UID:930-1620086400-1620172799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-may-4/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210429
DTEND;VALUE=DATE:20210430
DTSTAMP:20260515T013729
CREATED:20210111T180540Z
LAST-MODIFIED:20210111T180540Z
UID:928-1619654400-1619740799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Napier
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-napier-apr-29/
LOCATION:TBC – Napier\, Napier\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210428
DTEND;VALUE=DATE:20210429
DTSTAMP:20260515T013729
CREATED:20210111T042636Z
LAST-MODIFIED:20210111T180407Z
UID:925-1619568000-1619654399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-apr-28/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210408
DTEND;VALUE=DATE:20210409
DTSTAMP:20260515T013729
CREATED:20210111T042444Z
LAST-MODIFIED:20210111T042444Z
UID:923-1617840000-1617926399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Hamilton
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-hamilton-apr-8/
LOCATION:TBC – Hamilton\, Hamilton\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210407
DTEND;VALUE=DATE:20210408
DTSTAMP:20260515T013729
CREATED:20210111T042300Z
LAST-MODIFIED:20210111T042300Z
UID:921-1617753600-1617839999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Auckland
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-auckland-apr-7/
LOCATION:TBC – Auckland\, Auckland\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210331
DTEND;VALUE=DATE:20210401
DTSTAMP:20260515T013729
CREATED:20210111T041929Z
LAST-MODIFIED:20210111T042113Z
UID:919-1617148800-1617235199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Queenstown
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-queenstown-mar-31/
LOCATION:TBC – Queenstown\, Queenstown\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20210330
DTEND;VALUE=DATE:20210331
DTSTAMP:20260515T013729
CREATED:20210111T035510Z
LAST-MODIFIED:20210111T041455Z
UID:914-1617062400-1617148799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Dunedin
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-dunedin-mar-30/
LOCATION:TBC – Dunedin\, Dunedin\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201201
DTEND;VALUE=DATE:20201202
DTSTAMP:20260515T013729
CREATED:20200303T232331Z
LAST-MODIFIED:20200303T232344Z
UID:873-1606780800-1606867199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Napier
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-napier-dec-1/
LOCATION:TBC – Napier\, Napier\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201105
DTEND;VALUE=DATE:20201106
DTSTAMP:20260515T013729
CREATED:20200303T231637Z
LAST-MODIFIED:20200303T231637Z
UID:870-1604534400-1604620799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-nov-5/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201104
DTEND;VALUE=DATE:20201105
DTSTAMP:20260515T013729
CREATED:20200303T231509Z
LAST-MODIFIED:20200303T231509Z
UID:867-1604448000-1604534399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-nov-4/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201103
DTEND;VALUE=DATE:20201104
DTSTAMP:20260515T013729
CREATED:20200303T231407Z
LAST-MODIFIED:20200303T231407Z
UID:864-1604361600-1604447999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-nov-3/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201029
DTEND;VALUE=DATE:20201030
DTSTAMP:20260515T013729
CREATED:20200303T231219Z
LAST-MODIFIED:20200303T231219Z
UID:861-1603929600-1604015999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-oct-29/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201028
DTEND;VALUE=DATE:20201029
DTSTAMP:20260515T013729
CREATED:20200303T231103Z
LAST-MODIFIED:20200303T231103Z
UID:858-1603843200-1603929599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-oct-28/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201020
DTEND;VALUE=DATE:20201021
DTSTAMP:20260515T013729
CREATED:20200303T231003Z
LAST-MODIFIED:20200303T231003Z
UID:855-1603152000-1603238399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Dunedin
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-dunedin-oct-20/
LOCATION:TBC – Dunedin\, Dunedin\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201016
DTEND;VALUE=DATE:20201017
DTSTAMP:20260515T013729
CREATED:20200303T230855Z
LAST-MODIFIED:20200303T230855Z
UID:852-1602806400-1602892799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Christchurch
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-christchurch-oct-16/
LOCATION:TBC – Christchurch\, Christchurch\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201007
DTEND;VALUE=DATE:20201008
DTSTAMP:20260515T013729
CREATED:20200303T230748Z
LAST-MODIFIED:20200303T230748Z
UID:849-1602028800-1602115199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Hamilton
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-hamilton-oct-7/
LOCATION:TBC – Hamilton\, Hamilton\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201006
DTEND;VALUE=DATE:20201007
DTSTAMP:20260515T013729
CREATED:20200303T230645Z
LAST-MODIFIED:20200303T230645Z
UID:846-1601942400-1602028799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Auckland
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-auckland-oct-6/
LOCATION:TBC – Auckland\, Auckland\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200813
DTEND;VALUE=DATE:20200814
DTSTAMP:20260515T013729
CREATED:20200114T014703Z
LAST-MODIFIED:20200114T014703Z
UID:766-1597276800-1597363199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-aug-13/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200812
DTEND;VALUE=DATE:20200813
DTSTAMP:20260515T013729
CREATED:20200114T014611Z
LAST-MODIFIED:20200114T014611Z
UID:763-1597190400-1597276799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-aug-12/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200805
DTEND;VALUE=DATE:20200806
DTSTAMP:20260515T013729
CREATED:20200114T014512Z
LAST-MODIFIED:20200114T014512Z
UID:760-1596585600-1596671999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-aug-5/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200804
DTEND;VALUE=DATE:20200805
DTSTAMP:20260515T013729
CREATED:20200114T014421Z
LAST-MODIFIED:20200114T014421Z
UID:757-1596499200-1596585599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-aug-4/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200729
DTEND;VALUE=DATE:20200730
DTSTAMP:20260515T013729
CREATED:20200114T014328Z
LAST-MODIFIED:20200114T014328Z
UID:754-1595980800-1596067199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Dunedin
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-dunedin-jul-29/
LOCATION:TBC – Dunedin\, Dunedin\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200722
DTEND;VALUE=DATE:20200723
DTSTAMP:20260515T013729
CREATED:20200114T014224Z
LAST-MODIFIED:20200114T014224Z
UID:751-1595376000-1595462399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Napier
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-napier-jul-22/
LOCATION:TBC – Napier\, Napier\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20200721
DTEND;VALUE=DATE:20200722
DTSTAMP:20260515T013729
CREATED:20200114T014125Z
LAST-MODIFIED:20200114T014125Z
UID:748-1595289600-1595375999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-jul-21/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
END:VCALENDAR