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DTSTART;VALUE=DATE:20190313
DTEND;VALUE=DATE:20190314
DTSTAMP:20260515T053203
CREATED:20190206T230526Z
LAST-MODIFIED:20190217T175117Z
UID:493-1552435200-1552521599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Hamilton
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-hamilton-mar-13/
LOCATION:TBC – Hamilton\, Hamilton\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190312
DTEND;VALUE=DATE:20190313
DTSTAMP:20260515T053203
CREATED:20190206T225834Z
LAST-MODIFIED:20190217T175104Z
UID:488-1552348800-1552435199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Auckland
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $695 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-auckland-mar-12/
LOCATION:TBC – Auckland\, Auckland\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181108
DTEND;VALUE=DATE:20181109
DTSTAMP:20260515T053203
CREATED:20180320T182407Z
LAST-MODIFIED:20180320T182407Z
UID:468-1541635200-1541721599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Auckland
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-auckland-nov-8/
LOCATION:TBC – Auckland\, Auckland\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181106
DTEND;VALUE=DATE:20181107
DTSTAMP:20260515T053203
CREATED:20180320T183328Z
LAST-MODIFIED:20180320T183328Z
UID:461-1541462400-1541548799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Dunedin
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-dunedin-nov-6/
LOCATION:TBC – Dunedin\, Dunedin\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181031
DTEND;VALUE=DATE:20181101
DTSTAMP:20260515T053203
CREATED:20180320T183526Z
LAST-MODIFIED:20180320T183526Z
UID:458-1540944000-1541030399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-oct-31/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181030
DTEND;VALUE=DATE:20181031
DTSTAMP:20260515T053203
CREATED:20180320T183443Z
LAST-MODIFIED:20180320T183443Z
UID:459-1540857600-1540943999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-oct-30/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181024
DTEND;VALUE=DATE:20181025
DTSTAMP:20260515T053203
CREATED:20180320T183407Z
LAST-MODIFIED:20180320T183407Z
UID:460-1540339200-1540425599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-oct-24/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181018
DTEND;VALUE=DATE:20181019
DTSTAMP:20260515T053203
CREATED:20180320T183050Z
LAST-MODIFIED:20180320T183230Z
UID:462-1539820800-1539907199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-oct-18/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181017
DTEND;VALUE=DATE:20181018
DTSTAMP:20260515T053203
CREATED:20180320T182814Z
LAST-MODIFIED:20180320T182814Z
UID:463-1539734400-1539820799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-oct-17/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181016
DTEND;VALUE=DATE:20181017
DTSTAMP:20260515T053203
CREATED:20180320T182540Z
LAST-MODIFIED:20180320T182540Z
UID:466-1539648000-1539734399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Napier
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-napier-oct-16/
LOCATION:TBC – Napier\, Napier\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181010
DTEND;VALUE=DATE:20181011
DTSTAMP:20260515T053203
CREATED:20180320T182501Z
LAST-MODIFIED:20180320T182501Z
UID:467-1539129600-1539215999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Hamilton
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-hamilton-oct-10/
LOCATION:TBC – Hamilton\, Hamilton\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181003
DTEND;VALUE=DATE:20181004
DTSTAMP:20260515T053203
CREATED:20180320T182733Z
LAST-MODIFIED:20180320T182733Z
UID:464-1538524800-1538611199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Christchurch
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-christchurch-oct-3/
LOCATION:TBC – Christchurch\, Christchurch\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20181002
DTEND;VALUE=DATE:20181003
DTSTAMP:20260515T053203
CREATED:20180320T182640Z
LAST-MODIFIED:20180320T182640Z
UID:465-1538438400-1538524799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Nelson
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-nelson-oct-2/
LOCATION:TBC – Nelson\, Nelson\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180725
DTEND;VALUE=DATE:20180726
DTSTAMP:20260515T053203
CREATED:20180320T181141Z
LAST-MODIFIED:20180320T181141Z
UID:430-1532476800-1532563199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-jul-25/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180724
DTEND;VALUE=DATE:20180725
DTSTAMP:20260515T053203
CREATED:20180320T181053Z
LAST-MODIFIED:20180320T181053Z
UID:431-1532390400-1532476799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-jul-24/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180712
DTEND;VALUE=DATE:20180713
DTSTAMP:20260515T053203
CREATED:20180320T181011Z
LAST-MODIFIED:20180320T181011Z
UID:432-1531353600-1531439999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-jul-12/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180703
DTEND;VALUE=DATE:20180704
DTSTAMP:20260515T053203
CREATED:20180320T180927Z
LAST-MODIFIED:20180320T180927Z
UID:426-1530576000-1530662399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Dunedin
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-dunedin-jul-3/
LOCATION:TBC – Dunedin\, Dunedin\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180628
DTEND;VALUE=DATE:20180629
DTSTAMP:20260515T053203
CREATED:20180320T180826Z
LAST-MODIFIED:20180320T180826Z
UID:434-1530144000-1530230399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-jun-28/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180627
DTEND;VALUE=DATE:20180628
DTSTAMP:20260515T053203
CREATED:20180320T180733Z
LAST-MODIFIED:20180320T180733Z
UID:433-1530057600-1530143999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-jun-27/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180621
DTEND;VALUE=DATE:20180622
DTSTAMP:20260515T053203
CREATED:20180320T180641Z
LAST-MODIFIED:20180320T180641Z
UID:428-1529539200-1529625599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Christchurch
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-christchurch-jun-21/
LOCATION:TBC – Christchurch\, Christchurch\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180620
DTEND;VALUE=DATE:20180621
DTSTAMP:20260515T053203
CREATED:20180320T180546Z
LAST-MODIFIED:20180320T180546Z
UID:429-1529452800-1529539199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Nelson
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-nelson-jun-20/
LOCATION:TBC – Nelson\, Nelson\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180613
DTEND;VALUE=DATE:20180614
DTSTAMP:20260515T053203
CREATED:20180320T180354Z
LAST-MODIFIED:20180320T180354Z
UID:427-1528848000-1528934399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Napier
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-napier-jun-13/
LOCATION:TBC – Napier\, Napier\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180607
DTEND;VALUE=DATE:20180608
DTSTAMP:20260515T053203
CREATED:20180320T180002Z
LAST-MODIFIED:20180320T180002Z
UID:425-1528329600-1528415999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Hamilton
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-hamilton-jun-7/
LOCATION:TBC – Hamilton\, Hamilton\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180606
DTEND;VALUE=DATE:20180607
DTSTAMP:20260515T053203
CREATED:20180320T175854Z
LAST-MODIFIED:20180320T175854Z
UID:424-1528243200-1528329599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Auckland
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-auckland-6-jun/
LOCATION:TBC – Auckland\, Auckland\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180510
DTEND;VALUE=DATE:20180511
DTSTAMP:20260515T053203
CREATED:20180108T192608Z
LAST-MODIFIED:20180108T192608Z
UID:408-1525910400-1525996799@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Tauranga
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-tauranga-may-10/
LOCATION:TBC – Tauranga\, Tauranga\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180509
DTEND;VALUE=DATE:20180510
DTSTAMP:20260515T053203
CREATED:20180108T192523Z
LAST-MODIFIED:20180108T192523Z
UID:406-1525824000-1525910399@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Rotorua
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-rotorua-may-9/
LOCATION:TBC – Rotorua\, Rotorua\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180502
DTEND;VALUE=DATE:20180503
DTSTAMP:20260515T053203
CREATED:20180108T192442Z
LAST-MODIFIED:20180108T192442Z
UID:404-1525219200-1525305599@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - New Plymouth
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-new-plymouth-may-2/
LOCATION:TBC – New Plymouth\, New Plymouth\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180501
DTEND;VALUE=DATE:20180502
DTSTAMP:20260515T053203
CREATED:20180108T192352Z
LAST-MODIFIED:20180108T192352Z
UID:402-1525132800-1525219199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Palmerston North
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-palmerston-north-may-1/
LOCATION:TBC – Palmerston North\, Palmerston North\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180426
DTEND;VALUE=DATE:20180427
DTSTAMP:20260515T053203
CREATED:20180108T192309Z
LAST-MODIFIED:20180108T192309Z
UID:400-1524700800-1524787199@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Wellington
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-wellington-apr-26/
LOCATION:TBC – Wellington\, Wellington\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180418
DTEND;VALUE=DATE:20180419
DTSTAMP:20260515T053203
CREATED:20180108T192217Z
LAST-MODIFIED:20180108T192217Z
UID:398-1524009600-1524095999@lauriebrenssell.com
SUMMARY:CREDIT & COLLECTION WORKSHOP - Nelson
DESCRIPTION:Do you have problems collecting your company’s debts?\n Are these bad debtors costing your company money?\nCREDIT & COLLECTION WORKSHOP\nThis one day seminar\, presented by Laurie Brenssell FNZCFI\, will provide you with the tools to improve your cash-flow \nIn short\, if you have ever asked the question\nHOW CAN I MAKE DEBTORS PAY?\n  \nWHO SHOULD ATTEND?\nCredit Controllers\, Credit Clerks\, Credit Managers\, Office Managers\, Sales and Customer Service and anyone who has an element of hands-on credit control in your business \n  \nBUILD YOUR SKILLS FOR DEALING WITH DEBTORS \n\nTerms of Trade\, Credit policies & procedures\nUnderstanding the Credit Function\nDeveloping excellent communication skills\nHow to handle excuses\, delaying tactics\, lies\nNegotiating with debtors\nPre call planning\nMaking the collection call\nBeing aware of and acting on danger signals for debtors\nThe art of questioning\nEffective telephone techniques\nNegotiating payment arrangements\nNegotiating to overcome objections\nLegal remedies\n\n  \nAbout the presenter – Laurie Brenssell\nLaurie has an extensive background in Credit Management throughout New Zealand. \nSince 1987 Laurie has established himself as one of New Zealand’s leading seminar presenters and authority on credit\, sales and customer service training. \nLaurie is a Fellow of the New Zealand Credit & Finance Institute and has held numerous positions as an executive or chairperson on a number of credit management industry groups. \n  \n  \nTo register for this one-day seminar book here. \nCost $595 + GST per person (includes lunch and course notes.)
URL:https://lauriebrenssell.com/event/credit-collection-workshop-nelson-apr-18/
LOCATION:TBC – Nelson\, Nelson\, New Zealand
ATTACH;FMTTYPE=image/jpeg:https://lauriebrenssell.com/wp-content/uploads/2017/04/pexels-photo-269451.jpeg
ORGANIZER;CN="Laurie Brenssell":MAILTO:laurie@lauriebrenssell.com 
END:VEVENT
END:VCALENDAR